Discover a versatile approach to maintain seamless contact center or back-office operations from any location with Processource@Home.
Recognizing the significance of uninterrupted business operations, at Processource BPO, we've crafted the Processource@Home engagement model. This framework empowers you to swiftly adapt to market shifts or unforeseen circumstances, like the widespread transition to remote work due to the global COVID-19 crisis.
Through Processouu@Home, your campaign harnesses consistent operational excellence, resilient network connectivity, and ongoing enhancement efforts synonymous with our delivery centers. All this, safeguarded within the confines of our employees' homes, ensuring your business maintains its momentum without skipping a beat.
People – Our team comprises skilled, disciplined professionals who excel in independent work, backed by a proficient operations management team.
Technology – During onboarding, we'll establish a Standard Operating Environment (SOE). PCs will seamlessly integrate into our Active Directory domain, offering precise security controls over software installation, media device connections, and data storage.
Support – Tap into our shared services teams, including Learning & Development, QA, and HR, renowned for their expertise in supporting remote staff. They leverage established communication channels to ensure seamless assistance for Work from Home employees.
Adapt your workforce effortlessly to meet your operational demands. Seamlessly deploy a specialized and tailor-made remote team, ready to go, no matter where they are located. Whether you need to scale up or down, maintain efficiency with ease.
Our seasoned Recruitment, Learning & Development, and IT teams employ established methodologies and processes to attract, train, and empower the perfect team for your needs.
Deliver business systems within a Virtual Desktop Infrastructure (VDI) environment, equipped with aggregation functionalities and multi-factor authentication for enhanced security. Additionally, leverage our PCI credit card de-scoping technology for streamlined compliance.