Comprehensive back office outsourcing solutions
Delegate your back-office tasks to a dynamic and innovative service provider while you concentrate on your core operations. Processource BPO specializes in optimizing back-office processes to enhance performance cost-effectively.
Processource BPO, a Canadian-owned and operated back-office service provider, assists both private and publicly listed companies in optimizing business processes through outsourcing.
Our team comprises professionally qualified resources skilled in accounting, bookkeeping, administration, image and document processing, software development, and more.
Information security is paramount to us; therefore, our back-office solutions are meticulously crafted to comply with Canadian regulatory mandates.
Capability & performance
At Processource BPO, we offer top-notch outsourced teams both onshore in Canada and offshore in Bangladesh. Our commitment to excellence is evident in our establishment of a Centre of Excellence (CoE), dedicated to innovating our back-office outsourcing solutions continually. Guided by subject matter experts (SMEs), our CoE team adopts a strategic consultancy approach to your project, ensuring consistent service delivery.
We extend our Canadian-centric ethos to our offshore teams in Bangladesh, maintaining a vibrant talent pool of skilled professionals dedicated to providing your customers with exceptional experiences. Our seasoned experts undergo rigorous training programs, adhering to best practices while using cutting-edge tools and platforms.
Whether your project is onshore or offshore, our Canadian-based Customer Relationship Managers (CRMs) and Project Managers provide unwavering support, facilitating seamless culture transfer, risk-free transition, and hands-on attention, giving you a distinct competitive advantage.
Scalability & flexibility
Experience our comprehensive right-shoring services, available through various flexible engagement models tailored to your needs. Choose from traditional full-managed operations at our premium BPO workspaces or opt for a secure Work from Home (WFM) setup featuring highly skilled remote staff, fortified technology, secure connections, and ongoing support.
Our outsourcing engagement models empower you to adapt swiftly to evolving market trends, seasonal fluctuations, and unforeseen circumstances. With robust Business Continuity Planning (BCP) options in place, we guarantee business resilience and uninterrupted operations, providing you with peace of mind.
Technology & innovation
Redirect your outsourcing cost savings towards technology and innovation. Our comprehensive BPO automation solutions, crafted by specialist Artificial Intelligence (AI) experts, aim to streamline your operations. By leveraging Robotic Process Automation (RPA), we eliminate repetitive, time-consuming tasks.
Additionally, we provide secure self-service options for customers through voice biometrics and ensure round-the-clock support with dedicated chatbots. Let's maximize efficiency and enhance customer satisfaction together.
Back Office
Achieve Back Office function through BPO
We recognize the significance of every facet of your business, including the back office, we're committed to ending missed deadlines, inaccuracies, and subpar output. At Processource BPO, we offer comprehensive back-office functions and adaptable Knowledge Process Outsourcing (KPO) services. Elevate the quality and efficiency of your operations while trimming overhead costs with our scalable back-office solutions. From data entry and email correspondence to payroll and beyond, our offshore professionals are equipped to handle a wide array of administrative tasks. Our services include (but are not limited to):
- Back Office
- Data Cleaning
- Data Entry
- KPO
- Information Gathering
- HR Admin and Payroll
- Accounting and Book keeping
- Content Moderation
- Payment Processing and Tracking