Canadian customer service outsourcing solutions
Delegate your contact center responsibilities to a customer-focused workforce located in Canada. Processource BPO's call center outsourcing solutions empower you to connect with a broader audience and elevate your customer experience to unprecedented heights.
Capabilities
Being a Canadian-owned and managed call center outsourcing service provider, we specialize in assisting private and ASX-listed organizations in fostering strong customer relationships. With our track record of successful partnerships, operational excellence, and thorough comprehension of the Canadian business landscape, we ensure that your onshore contact center becomes a seamless extension of your operations.
At Processource BPO, our proficient contact center agents and sales experts seamlessly integrate with our clients' in-house teams, offering a comprehensive range of customer service outsourcing solutions. From inbound customer services to sales, outbound sales, and lead generation, our Canadian-centric approach extends to our offshore operations in Bangladesh. Here, our results- oriented teams deliver exceptional voice, chat, and email support to your customers.
We maintain a dynamic talent pool of professional and extensively trained resources, guaranteeing that your customers receive nothing short of outstanding experiences.
Whether your engagement is onshore or offshore, our Client Relationship Managers and Project Managers ensure a seamless transition and provide hands-on attention to mitigate any risks.
Scalability & flexibility
Maintaining agility in your business is essential for adapting to ever-changing market dynamics, seasonal variations, and unforeseen circumstances. Our right-shoring solutions offer flexibility through various engagement models. Whether it's our traditional full-managed operations from our top-tier BPO facilities in Canada and Bangladesh or a resilient Work from Home setup with dedicated remote staff, secure technology, and ongoing support, we tailor our services to your needs. With robust Business Continuity Planning (BCP) measures in place, we guarantee business resilience and uninterrupted operations, providing peace of mind in the face of any challenges.
Technology & innovation
Outsourcing not only reduces risks and overhead costs but also frees up resources for reinvestment in technology and innovation. Our redundant infrastructure boasts onshore data centers strategically located in secure and stable environments, along with industry-leading integrated web applications. Moreover, our dependable BPO automation solutions, crafted by our team of automation and intelligence specialists, enhance customer service outsourcing support, boost operational efficiencies, lower costs, and mitigate security risks.
Customer Acquisition
Boost acquisition rates through insight and intelligence
At Processource BPO, we follow a structured approach in every engagement to ensure alignment among all stakeholders, enabling us to excel in customer acquisition and sales targets. Leveraging our expertise in business process outsourcing, along with a team of adept sales and CX professionals, and cutting-edge technology for generating intelligent customer insights, our clients can anticipate steady growth.
Understanding your customers' needs even before they articulate them is the cornerstone of successful customer acquisition. Our proven customer acquisition strategies span across diverse industries, empowering you to drive more sales and unlock your business's full potential through strategic and sustained customer acquisition solutions:
- List-Building and Lead Generation
- Order-Taking and Payment Processing
- Sales, Telemarketing and Account Management
Customer Service
Fast, consistent and always on customer support at all touchpoints
We understand the significance of meaningful interactions facilitated by tailored customer service outsourcing solutions. That's why we've crafted our call center outsourcing services to align with real-world customer service scenarios in mind, ensuring scalability to meet diverse business requirements. Our dedication to clients mirrors our dedication to their customers, ensuring adept assistance, swift issue resolution, and opportunities for added value with every interaction. Our Customer Service Representatives adhere to rigorous quality standards, leveraging cutting-edge processes and technologies to promptly address callers' needs and deliver optimal support. Unlock exceptional customer service solutions through proficient customer care professionals, streamlined workflows, and state-of-the-art BPO technology accessible to your customers 24/7.
Customer Retention
Promote brand loyalty through effective customer retention solutions
At Processource BPO, we handle your business with the same care and dedication as our own. Bid farewell to high churn rates as we collaborate to transform your current customers into enthusiastic brand advocates. Our team of customer retention experts, along with proven CRM techniques and tools, is adept at enhancing response rates and boosting order values, thus optimizing your revenue and profit margins. We believe in fostering customer relationships that extend beyond mere acquisition—we strive to build, nurture, and maintain connections that foster enduring brand loyalty. Let us assist you in retaining your existing customer base, pinpointing and addressing sources of dissatisfaction through our customer service outsourcing solutions, and achieving success by focusing on the metrics that truly matter.