Fully-managed, results-driven operations

Through our Comprehensive Outsourcing model, we take the wheel in managing every facet of your operations, including process oversight, training, quality assurance, facilities management, technology, and various shared support services, ensuring seamless and efficient performance across the board.

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Comprehensive Outsourcing

Introducing our classic, full-spectrum outsourcing solution, where we lead the charge in achieving operational excellence, meeting KPIs, ensuring Quality Assurance, conducting thorough training, and providing a comprehensive array of shared support services. With our Comprehensive model, you'll benefit from the following components:

  • People – Our skilled workforce, meticulously recruited, trained, and employed by us, seamlessly integrates as a high-performing extension of your local teams, ensuring continuity and excellence in service delivery.

  • Performance – Entrust us with the complete management of your operations, encompassing comprehensive support, training, rigorous quality assurance, and diligent compliance oversight, allowing you to focus on your core objectives with confidence.

  • Technology – Engage with cutting-edge contact center systems like Genesys' omni- channel platforms and the Verint WFM platform, complemented by Segue, our scalable, cloud-based platform, ensuring seamless integration and optimal performance for your operations.

  • Assets – Experience dedicated workspaces equipped with top-notch hardware and software, bolstered by redundant network connectivity and enterprise-grade telephony platforms, ensuring uninterrupted operations and optimal performance for your business needs.

  • Support – Benefit from access to a spectrum of shared services, including IT support, facilities management, recruitment, HR management, payroll, and an array of other essential functions, streamlining your operations and enhancing efficiency across the board.

Outsource with confidence

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Operational excellence

Rely on our track record of proven operational excellence, driven by a talented and experienced international workforce, guided by a global executive team, ensuring consistent delivery of exceptional results for your business objectives.

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End-to-end client experience

Experience a seamless and risk-free transition with hands-on attention from our local Customer Relationship Managers and Project Managers, ensuring a smooth journey as we navigate your project together.

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99.999% network availability

Benefit from redundant infrastructure and onshore data storage housed in highly secure and stable locations, featuring purpose-built designs tailored for real- time traffic applications, voice, and video, ensuring robust performance and reliability for your operations.

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Security & compliance

Global PCI certification and compliance to standards including SOC, HIPAA, ISO/IEC 27001:2013.