Trustworthy BPO Automation and AI solutions
Utilize automation and intelligence to empower customers, enhance engagement, minimize staff and operational expenses. Processource BPO's automation solutions elevate processing speeds, refine monitoring techniques, and diminish human errors, leading to efficiency and cost- effectiveness.
Chatbots
Customer engagement mechanisms define how companies provide great CX
As companies strive to excel in customer experience, automated chatbots are becoming the go-to solution for customer service across all platforms. Forecasts suggest that chatbots will handle up to 85% of customer service interactions by 2020. By leveraging self-service capabilities, enhance customer engagement while delivering optimal customer experiences.
Robotic Process Automation (RPA)
RPA is revolutionising the way companies do business, greatly improving turnaround times
RPA in BPO accelerates business processes and tasks by up to 80%. With RPA, you gain access to a virtual workforce that can be tailored, trained, supervised, and enhanced to perform repetitive tasks with greater precision, efficiency, and cost-effectiveness compared to human counterparts.
Speech Analytics
Improve customer interactions, leverage trends and optimise business processes
Harness the potential of our speech analytics solution to transform valuable insights derived from call patterns, keywords, phrases, tone, and sentiment into enhanced, data-informed operations. Additionally, mitigate compliance risks by employing robots to monitor regulatory scripts, ensuring adherence to guidelines and regulations.
Voice Biometrics
What if you had the technology to improve security using a person’s voice?
What if you had the technology to improve security using a person’s voice? Leverage our voice biometrics solution to offer customers a secure and convenient self-service option, relying solely on their unique voiceprint. Equip your business with voice recognition technology that complies with industry regulations and standards, ensuring both security and convenience for your customers.