Better Results.

Lower Costs.

Any Team.

The Process Source difference is all about quality. Schedule time to discuss how you could save 70%+, remove distractions, and watch your KPIs soar.

FREE CONSULTATION
BEYOND BPO:

Our expertise covers the full operational ecosystem.

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Business Process Outsourcing (BPO)


  • Customer Support
  • Finance & Accounting
  • Data Entry
  • Customer Success
  • And much more
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Catalyst Employer Services (CES)


  • Source Any Role
  • HR & Payroll
  • IT & Equipment
  • Benefits Admin
  • Legal Compliance
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Business Performance Management (BPM)


  • Strategy Frameworks
  • Goal-setting Systems
  • Planning Processes
  • Accountability
  • Decision-making Methods
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Business Process Consulting (BPC)


  • Triage & Escalations
  • Ticket Routing
  • Account Reconciliations
  • List Building
  • Cross-functional

OUR LATEST SERVICES

WHAT KIND OF SERVICES

WE ARE OFFERING

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Cloud Services

Deliver plug commerce with dynamic is expertise. leading edge products with business models

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UI Development

Deliver plug commerce with dynamic is expertise. leading edge products with business models

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Digital Marketing

Deliver plug commerce with dynamic is expertise. leading edge products with business models

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Web Development

Deliver plug commerce with dynamic is expertise. leading edge products with business models

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Software Services

Deliver plug commerce with dynamic is expertise. leading edge products with business models

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Machine Learning

Deliver plug commerce with dynamic is expertise. leading edge products with business models

Our Process. Simple, Fast, Effective.

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STEP 1

Consultation Call

We’ll discuss objectives, timeline, budget, and which roles would be most valuable for your business. By the end we’ll know how we can help. Once completed, the rest of the process will be ~2-6 weeks.

STEP 2

Approve Talent

We start searching for your talent while we finalize the agreement and your operational plans. Once you've approved hires, the agreement is signed and we’re ready to get started.

STEP 3

Transition & Train

Based on your needs and the engagement model you chose, your team at Catalyst quickly identifies processes to build or transfer. Playbooks are developed and new hires are trained.

STEP 4

Benefit

That’s it. If you chose BPO services, your processes are now being run exceptionally and autonomously. In other engagement models we're still partnering closely to ensure success of your operations & new hires.

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SUCCESSFUL PROJECTS

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MEDIA ACTIVITIES

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SKILLED EXPERTS

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HAPPY CLIENTS

Find out how we can drive success for you

At Process Source, our flexible engagement models enable us to deliver bespoke outsourcing solutions that exceed client expectations every time.

engagement1

Comprehensive Outsourcing

We’ll drive all aspects of your operations—from process management, training, quality assurance, facilities management, technology and other shared support services.

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Co-sourcing

You'll maintain control of your day-to-day operations while we take care of staffing, assets, facilities and support, with a menu of options readily accessible.

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Acquire@Home

Our Work from Home capability is enabled by VDI solutions that can be deployed on Process Source, client or employees' BYO devices utilizing a secure environment.

Our expertise

We’ve helped transform businesses—drawing on our global expertise, well-defined processes and continuous improvement approach.

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Contact Centre

Positive customer experiences are vital to business success. Our contact centre solutions cover the entire customer lifecycle-from acquisition to retention.

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Back Office

Efficient processes are key to running smooth operations. Our back office solutions streamline your non-voice, admin support and KPO functions, to name a few.

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Automation & AI

Our investments in automation technology and people expertise means you don't have to. We take a vendor-agnostic approach and provide fully managed, end-to-end solutions to suit business needs.